Terms of Service
Last updated: 23 June 2026
These Terms of Service ("Terms") govern your access to and use of the Klaros WhatsApp messaging and CRM software (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization.
1. The Service
Klaros provides software to manage WhatsApp Business conversations, contacts, consent, and campaigns. Messaging is delivered through Meta's official WhatsApp Business Platform. You connect your own WhatsApp Business Account (WABA) and phone number, and you pay Meta directly for messaging. Klaros charges a software fee and does not mark up your messaging.
2. Eligibility and accounts
You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Keep your credentials secure and notify us promptly of any unauthorized use.
3. Your responsibilities
- Comply with all applicable laws and with Meta/WhatsApp policies, including the WhatsApp Business Messaging Policy.
- Message only people who have given valid consent, and honor opt-outs promptly.
- Do not send spam, unlawful, deceptive, infringing, or harmful content.
- Maintain the rights and permissions necessary for any contacts and content you upload.
4. Acceptable use
You may not (a) use the Service to violate any law or third-party right; (b) attempt to breach or circumvent security, rate limits, or access controls; (c) reverse engineer or resell the Service except as permitted; or (d) interfere with the integrity or performance of the Service. Abuse may result in suspension or termination, and may also be enforced by Meta against your WhatsApp account independently of us.
5. Fees
Software fees, if any, are described at sign-up or in your order. Messaging charges are billed to you by Meta directly at Meta's published rates; Klaros does not add a per-message margin. Software fees are non-refundable except where required by law.
6. Your data and content
You retain ownership of your contacts, messages, and content. You grant us a limited license to process them solely to provide and improve the Service. Our handling of personal data is described in our Privacy Policy. You can export or delete your data at any time.
7. Intellectual property
The Service, including its software, design, and trademarks, is owned by Klaros and its licensors. These Terms do not grant you any right in our intellectual property except the limited right to use the Service as permitted here.
8. Third-party services
The Service depends on third parties (including Meta and our hosting providers). We are not responsible for their acts, outages, or policy changes, and your use of WhatsApp is additionally governed by Meta's terms.
9. Disclaimers
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that messages will always be delivered (delivery depends on Meta and the recipient).
10. Limitation of liability
To the maximum extent permitted by law, Klaros will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three months before the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold Klaros harmless from claims arising out of your content, your use of the Service, or your violation of these Terms or applicable law (including messaging and consent laws).
12. Termination
You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or create risk for the Service or other users. On termination, you may export your data for a reasonable period, after which it may be deleted.
13. Changes to the Service or Terms
We may modify the Service or these Terms. For material changes to the Terms we will update the "Last updated" date and take reasonable steps to notify you. Continued use after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-laws rules, and the courts located in India will have exclusive jurisdiction, unless mandatory local law in your jurisdiction provides otherwise.
15. Contact
Questions about these Terms? Reach us via our Contact page or at hello@tryklaros.com.